Our Delivery Policy

Delivery Charges

Gift Vouchers; - £2.99

Bulbs; - £3.99

Non Plant Items Under 2kg in weight; - £3.99

Standard Delivery; - £6.99

Orders over £99.99; - FREE*

 

Express Delivery. Only an Additional £4.99 Per Order
Orders need to be placed by 12.00 noon to qualify for express delivery. We only accept express deliveries Monday to Thursday and some postcode, size and product restrictions will apply. You may still be charged. If it is not possible to arrange express delivery we will contact you to advise accordingly. Should you require a Saturday delivery please contact us on 01279 792869.

Standard Delivery
The standard delivery charge is for the complete order, no matter how many items you purchase.

Delivery Address
To ensure that our couriers can deliver, the delivery address should be a full address including house name/number & postcode. If you are out, please advise a safe place that the parcel can be left. A notification card will be left advising where the item has been left. 

Delivery Procedure
The majority of goods are shipped from our central warehouse; a few products are shipped from other locations and in these cases you may receive more than one delivery, which you will not be charged for. If you are not home when the courier delivers your items, the courier will leave a card with instructions informing you what to do next.

IMPORTANT: when signing for the delivery, if there is any damage to the box at all please sign for as "damaged" or do not accept the delivery.
Any items damaged in transit must be notified to us by calling 01279 792869 or sending an e-mail to contact@plantsgaloreonline.co.uk within 24 hours of delivery. If you fail to do this, it may result in the item not being replaced. 

Items that exceed 2.2mtrs in height are not included in thestandard delivery/free delivery options.  Please call us on 01279 792869 and we will offer you the best price for the whole consignment.

 

We aim to dispatch all orders promptly by mail courier for many items and parcel carrier for larger or heavier items. We aim to dispatch your order within 48 hours of receipt and it should be with you within 10 working days. When you place an order with us, you will receive an order confirmation by e-mail. If an item is showing 'call for stock' please call 01279 792869 and we can advise the next available despatch for this item.
Please be aware that these are estimates only and not guaranteed. On some items we operate a pre-order facility which we find is particularly useful for ordering Spring and Summer bulbs, small shrubs & roses. Listings will display the delivery time for these items.

 

 

 

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